Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to ORVENA. The terms "we", "us", and "our" refer to ORVENA. ORVENA operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a convenient shopping experience (the "Services"). ORVENA is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and responsibilities, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are legally permitted to enter into these Terms under the laws applicable to you. If you allow a minor to use the Services, you are responsible for supervising their use and ensuring compliance with these Terms.
To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping information. You agree that the information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display our products and their appearance accurately in our online store. However, colors and product appearance may vary depending on your device, screen, and settings.
Product descriptions, specifications, availability, and pricing may be changed at any time without notice. We reserve the right to discontinue products and to limit quantities available for purchase.
We do not guarantee that a product's appearance or characteristics will exactly match how they appear on your particular device.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase the products in your order. ORVENA reserves the right to accept or decline an order for legitimate reasons, including product availability, pricing errors, suspected fraudulent activity, or other issues affecting the order.
An order is considered accepted when we confirm the order. We may contact you using the email address or phone number provided with your order if we need additional information or need to make changes to or cancel an order.
Please review your order carefully before completing your purchase, as cancellation requests may not always be possible after an order has been processed.
Returns, refunds, and exchanges are handled in accordance with our Refund Policy.
You agree that products purchased from ORVENA are for personal or household use and are not intended for unauthorized commercial resale.
SECTION 4 - PRICES AND BILLING
Product prices, discounts, and promotions may change without notice. The price charged for a product will generally be the price displayed at the time the order is placed and will be shown in your order confirmation.
Shipping charges and applicable taxes, if any, may be added to your order and will be displayed during checkout where applicable.
Promotions may have additional terms and conditions. If a promotional offer has terms that conflict with these Terms, the promotional terms will apply to that offer.
You agree to provide accurate and complete billing, payment, and contact information for all purchases. You are responsible for keeping this information up to date when necessary to complete your transactions.
You represent that you are authorized to use the payment method provided for your purchase.
SECTION 5 - SHIPPING AND DELIVERY
We make reasonable efforts to process and ship orders within the timeframes stated in our Shipping Policy.
Delivery times are estimates and may vary depending on the delivery location, shipping carrier, weather, holidays, customs or other circumstances outside our reasonable control.
For more information about delivery times, shipping charges, and delivery coverage, please refer to our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
All content included in the Services, including trademarks, logos, text, images, graphics, product information, videos, audio, designs, and the arrangement of these materials, is owned by ORVENA, its licensors, or other applicable rights holders and is protected by applicable intellectual property laws.
You may use the Services for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit our content without our prior written permission, except where permitted by applicable law.
ORVENA's name, logo, product names, designs, and other branding elements may be trademarks or protected intellectual property. You may not use them without our prior written permission.
Shopify's name, logo, and other Shopify trademarks belong to Shopify.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or services through the Services. These tools may be provided by third parties that we do not control.
Third-party tools are provided on an "as is" and "as available" basis to the extent permitted by applicable law. Your use of third-party tools is subject to the terms and conditions of the relevant third-party provider.
We may introduce additional features, tools, or services in the future. Any such additions will also be subject to these Terms unless stated otherwise.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the content, accuracy, availability, policies, or practices of third-party websites or services. If you access a third-party website through a link on our Services, you do so at your own risk.
Any transaction you make with a third party is between you and that third party and is subject to that third party's terms and policies.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
ORVENA is powered by Shopify, which provides the technology that enables us to operate our online store.
However, purchases made through our store are transactions between you and ORVENA. Shopify is not responsible for the products sold by ORVENA or for the transactions between you and ORVENA, except as required by applicable law.
SECTION 10 - PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services in accordance with Shopify's policies.
Information submitted through our store may be processed by Shopify and other service providers that help us operate the store, process payments, fulfill orders, provide customer support, and deliver other services.
Please review our Privacy Policy for additional information about how personal information is collected, used, and shared.
SECTION 11 - FEEDBACK
If you submit reviews, suggestions, ideas, comments, or other feedback to us ("Feedback"), you agree that we may use that Feedback to operate, improve, and promote our Services, subject to applicable law.
You represent that you have the necessary rights to any Feedback you submit and that your Feedback does not violate the rights of another person or entity or any applicable law.
You must not submit Feedback that is unlawful, defamatory, abusive, obscene, fraudulent, misleading, or that contains malicious software or violates another person's intellectual property or privacy rights.
We reserve the right to remove or refuse to publish Feedback that violates these Terms or applicable law.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or delivery estimates.
We reserve the right to correct errors, update information, change or cancel orders, or update product information when information is inaccurate, subject to applicable law.
SECTION 13 - PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use the Services:
(a) for any unlawful or fraudulent purpose;
(b) to violate any applicable law or regulation;
(c) to infringe our intellectual property rights or the rights of others;
(d) to harass, abuse, threaten, defame, or harm another person;
(e) to provide false or misleading information;
(f) to upload or transmit malicious code, viruses, or other harmful material;
(g) to send spam, phishing messages, or other unauthorized communications;
(h) to impersonate another person or entity;
(i) to interfere with or disrupt the operation or security of the Services;
(j) to attempt unauthorized access to accounts, systems, or data; or
(k) to use automated methods to access or collect information from the Services in a manner that violates these Terms or applicable law.
We may suspend or terminate access to the Services if we reasonably believe that these Terms have been violated.
SECTION 14 - AGENTS
If you use software or automated services to access or interact with our Services, such access must comply with applicable laws, technical restrictions, and these Terms.
You must not use automated systems to bypass security measures, access restrictions, CAPTCHAs, or other safeguards, or to misrepresent automated activity as human activity.
We may restrict or block automated access where appropriate.
SECTION 15 - TERMINATION
We may suspend or terminate your access to the Services where permitted by applicable law if you violate these Terms or if we reasonably determine that continued access may create a risk to our Services, customers, or business.
Any provisions that by their nature should continue after termination will remain in effect, including provisions relating to intellectual property, liability, indemnification, and dispute-related matters.
SECTION 16 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services and information provided through them are provided on an "as is" and "as available" basis.
We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms is intended to exclude or limit any consumer rights, warranties, or protections that cannot legally be excluded or limited under applicable law.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ORVENA and its applicable service providers, partners, employees, contractors, and licensors will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Services or products purchased through the Services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless ORVENA and its applicable partners, service providers, employees, contractors, and licensors from claims, losses, liabilities, and reasonable expenses arising from your violation of these Terms, your unlawful use of the Services, or your violation of another person's rights.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will continue in effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our other applicable store policies, constitute the agreement between you and ORVENA concerning your use of the Services and supersede prior agreements or communications concerning the same subject.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.
We may transfer or assign our rights and obligations under these Terms where permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms will be governed by and interpreted in accordance with the applicable laws of India, without limiting any mandatory consumer rights or protections that apply to you.
Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.
SECTION 23 - HEADINGS
The headings used in these Terms are provided for convenience and do not affect the interpretation of these Terms.
SECTION 24 - CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, change, or replace these Terms by posting an updated version on our website. Where required by applicable law, we will provide notice of material changes.
Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us at:
Email: orvena1144@gmail.com
You may also contact us through the contact information provided on our website.